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Melissa Ruscoe Profile Picture

Melissa Ruscoe

Billing & Operations Coordinator

Melissa Ruscoe joins HIAAH as our Billing and Operations Coordinator, bringing her a rich healthcare billing and operations management background. Melissa's professional journey is marked by diverse experiences highlighting her leadership, organizational skills, and commitment to excellence. Before joining HIAAH, she was instrumental in managing operations at Cherry Hill Programs, where she led a team of up to 50 employees, ensuring top-notch customer service and operational efficiency. Her role required mastering POS systems for handling significant transactions and managing multiple locations, showcasing her adaptability and skill in handling diverse operational challenges. Her direct experience in healthcare billing was showcased throughout her past roles, where she adeptly managed the transmission and processing of billable claims, worked with Electronic Practice Management Systems, and navigated the complexities of claim rejections and denials. Melissa is not just about her professional achievements; her tenure as a Teacher at Almost Home Daycare underscores her ability to create nurturing environments and manage responsibilities with compassion and efficiency. At HIAAH, Melissa's blend of healthcare billing knowledge, operational management experience, and dedication to creating positive environments positions her as a cornerstone of our operations team. Her role is pivotal in ensuring our billing processes are efficient and aligned with our mission to provide exceptional mental health services.

At HIAAH, we prioritize compassion, empathy, and kindness towards our clients. Our goal is to create a safe and nurturing environment where they feel supported as they work towards healing and recovery.

   

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The Vision

Our vision is to be the leading provider of mental healthcare services in our community, recognized for our commitment to excellence in care, innovation in treatment, and advocacy for mental health awareness. We envision a future where mental health is treated equally as physical health and individuals have access to comprehensive, compassionate care that addresses their unique needs and challenges. We strive to create a culture of healing and hope where our clients can achieve their full potential and lead fulfilling lives

Our Values

At our core, we prioritize both personal and professional development and aim to foster a culture of learning, innovation, and ongoing improvement across all areas of our work. The values we hold dear have a significant impact on our achievements and, more importantly, on the mental well-being of those we serve.

Compassion

We approach our clients with empathy, understanding, and kindness, and strive to create a safe and supportive environment for them to heal.

Excellence

We are committed to providing the highest quality of care through evidence-based practices and the latest research, and are dedicated to ongoing education and professional development.

Collaboration

We believe in working together with our clients, their families, and other healthcare professionals to ensure the best possible outcomes for our clients.

Respect

We treat everyone with dignity, respect, and cultural sensitivity, and value the unique strengths and perspectives of each individual.

Integrity

We are honest, ethical, and transparent in all of our interactions, and are committed to upholding the highest standards of professionalism.

Advocacy

We advocate for the rights and needs of our clients and strive to raise awareness about mental health issues and reduce stigma in our community.

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